Auditor
Our client is a leading claims handling company and they are looking for an Auditor to help contribute to the development of and to execute the company’s Claims Journey Audit programme and processes, ensuring that randomly selected claims are audited thoroughly and appropriately with feedback directly to the agent.
The Role
• Review claims and associated call recordings and portal messages, as appropriate, to assess and score claims handling and customer journey
• Clearly highlight training needs from audited cases
• Develop summary MI report in conjunction with the MI Manager to report monthly on Audit findings
• Review and develop our clients Audit capability across all Household claim perils, Home Emergency, Legal and Motor claims
• Manage Claims Journey Audits each calendar month, providing immediate feedback
• To contribute to the overall development of the business in conjunction with the Head of Claims and the Senior Management Team, including meeting existing and potential clients
• To undertake any individual or team task or activity reasonably requested and in line with the company values
Experience
- 5 – 10 years in an insurance claims handling and/or claims supervisory role
- Knowledge of Household Policy Structure, covers and £limits/excesses .
- Good standard of secondary education or equivalent knowledge and experience
Full time position - 37.5 hours per week
Excellent company benefits
Contact us for more information or to apply.
