Lead IT Infrastructure Engineer // Hybrid Working
Purpose:
To lead the Infrastructure team in delivering a large number of infrastructure projects, third-line technical support (as a helpdesk escalation point) and Cyber security enhancements. Provide advice and guidance to help steer and deliver the IT strategy. Help to raise the IT literacy and drive towards a fully IT literate, cloud based, highly cyber security aware business.
Key Activities:
• Line management of two staff
• Deputise for the Regional Head of IT as and when required
• Oversee and deliver the implementation of the infrastructure programme
• Management and delivery of the Cyber Security Recommendations (CSR) action plan and additional security controls, including maintaining the Cyber risk register and Cyber policy suite
• Manage the network infrastructure, installation, upgrades, maintenance, security, enhancement and monitoring, and fine-tuning of network applications and server performance through the use of industry standard tools
• Ensure the multi-site infrastructure is developed to support the delivery of time-critical business systems to a large user customer base
• Management of Third-Line Support Helpdesk tickets
• Lead by example to consistently deliver high levels of customer service and best practice standards, with a positive and customer focused attitude
• VMWare support, management and maintenance
• Maintain and develop Microsoft systems such as 365, SharePoint, Endpoint Manager, Autopilot, Exchange, WSUS, Active Directory and associated services such as Group Policy, Logon Scripts, DNS and DHCP etc
Knowledge and Experience:
- 2+ years staff management experience
- 4+ years infrastructure experience, at least 2 years 3rd/4th line, including not limited to;
• Windows Server OS upgrades/migration
• M365 config administration, Exchange online, SharePoint online, Teams, EndPoint Manager (Mobile) etc…
• On-Prem AD services: DHCP, DNS, Radius, sites and services, etc
• WSUS…
- Cyber security experience, including standards and controls (NIST, CIS etc.)
- Cloud strategy experience – preferably Azure, though AWS/Google etc… beneficial. Not limited to lift and shift, SaaS, PaaS, Daas and IaaS are all options
- 3rd party/vendor management
Hybrid Working 2 days max in the office
Excellent employee benefits
Please get in touch for more information.
