Customer Service Advisor // Hybrid
PURPOSE:
To be the first point of contact with our customers, ensuring customer satisfaction in line with our service strategy, by adhering to organisational processes through teamwork
KEY ACTIVITIES:
• Ensure customer contact is achieved within set timescales, including taking telephone calls and responding to Customer service & repair e-mails/webchats.
• Respond to online customers general/ repairs enquiries and provide standard written responses in conjunction with the Senior Customer services Advisor or the Customer Services Manager
• Participate in projects and workgroups at the request of the Customer Services Manager
• Ensure processes are written for the customer service operation and regularly maintained.
• Participate in customer engagement and feedback with a view to continuous improvement.
• Comply with operational Key Performance Indicators in line with departmental targets.
Knowledge and Experience
• Office administration experience
• Customer service experience essential
• Microsoft Office experience
• Calm, confident, and approachable manner
• Good communication skills, face to face and via telephone
• Excellent communication skills
• Ability to think and act quickly in a pressurised environment.
• Proven ability to negotiate outcomes and solve problems.
• Experience of using own initiative to implement and improve work systems.
Hybrid Working 2 days max in the office
Excellent employee benefits
Please get in touch for more information.
