Claims Handler
Are you an experienced Claims Technician looking to take the next step in your insurance or property claims career? Join a leading provider of insurance claims management and building repair services based in Aylesbury, where your attention to detail, communication skills, and customer focus will make a real impact.
About the Role
As a Claims Technician, you’ll manage a portfolio of property insurance claims from instruction through to completion. You’ll be the key contact between customers, insurers, and contractors — ensuring claims are handled efficiently, costs are controlled, and service levels are consistently high.
This is a great opportunity for someone with claims handling or insurance administration experience who wants to work in a fast-paced, supportive environment with room to grow.
Key Responsibilities
- Manage and progress property insurance claims from start to finish
- Act as the first point of contact for customers, providing regular updates and guidance
- Handle inbound and outbound calls in a professional, empathetic manner
- Allocate and coordinate suppliers, ensuring quality and compliance
- Maintain accurate and up-to-date job records in internal systems
- Control costs and reduce claim lifecycle times
- Handle low-level complaints and ensure customer satisfaction
- Meet productivity targets and performance metrics
Skills and Experience
- Experience in insurance claims, loss adjusting, or property repair coordination
- Strong customer service and communication skills
- Good working knowledge of insurance claims processes
- Confident with Microsoft Office and CRM or claims management systems
- Organised, detail-oriented, and able to work under pressure
- CII Certificate in Insurance (or working towards it) desirable - Our client will support you in this accreditation
What’s on Offer
- Competitive salary and performance-based incentives
- Hybrid working options (office/home split) after training
- 25 days holiday plus bank holidays
- Ongoing training and career development opportunities
- Supportive, collaborative team culture
- Modern Aylesbury office with free parking
This is an exciting opportunity to join a forward-thinking company where your contribution is valued and rewarded.
Please note, successful candidates will need to be available for a workshop interview as stage one, to assess suitability for the role.
If you’re passionate about delivering great customer service and want to build a long-term career in insurance claims management — apply today!
