Technical Support (Hybrid)
Responsible to the Business Support Manager in the provision of clerical support activities to the Metering Business including maintenance of Smart Metering data bases, raising work orders to provide an effective and efficient Smart Metering work scheduling service to quality, cost and time targets to the satisfaction of internal and external customers.
Key responsibilities & accountabilities
Respond to general customer enquiries according to the requirements of customer contracts in accordance with defined procedures.
Liaison with Business Support Manager regarding daily manpower availability.
Scheduling/Programming of Field Operatives work, having regard to travel, work allowances, and operative’s skill level.
Dispatching of work to operatives using the most effective method.
Update database records of meter technical details on a daily basis
Provision of office-based support for all Field Staff.
Prepare and dispatch invoices for chargeable work, monitor debt follow up and resolve customer queries.
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